I get an “Invalid Character Entry” error message when trying to register my account.

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• Why is my Questionnaire/Action Steps not available in the preferred language I selected when registering my account?

  Your provider selects the languages available for the Questionnaire/Action Steps you are completing.  If your preferred language is not available for your Questionnaire/Action Steps, you will be prompted to select another language.  You may see your ...

• Can I change the preferred language I selected when registering for Readiness?

  You can change your preferred language by selecting Account then My Information from the navigation bar on the left, then clicking on the "Manage your user profile" link.      

• Can I let other people in my company use my account to help answer questions?

  There may be portions of the questionnaire that require input from other people in your company in order for you to complete your questionnaire.  However, to ensure your privacy, it is not recommended that you share your log in information with ...

• I forgot my password.

  To retrieve your password, you will need the email address you entered during the registration or the updated email address you associated with your account using the My Account page within Readiness.  From the Log In screen, click on the Forgot ...

• How do I complete the EULA digital signature?

  Prior to accessing Readiness, all users must read and digitally sign the End User License Agreement (EULA).  Additionally, users must read and digitally sign the EULA if there are any updates to the agreement.  To digitally sign the EULA, users must: ...